Diamond Trust Bank (DTB) Uganda has strengthened its standing in the financial sector after emerging 1st Runner-Up for Best in Client Service at the 8th Bi-annual Uganda Revenue Authority (URA) Bankers Appreciation Conference held last week.
The event, hosted at Mestil Hotel in Kampala, brought together key industry players and policymakers to recognise financial institutions playing a critical role in tax collection and customer service. DTB stood out for its efficiency in handling customer queries and facilitating seamless government revenue collections.
The recognition highlights DTB’s long-standing partnership with URA, spanning over 18 years, during which the bank has leveraged its network of 37 branches, more than 1,000 banking agents and robust digital platforms to support revenue mobilisation and national development.
“This award reflects our continued commitment to delivering accessible, reliable and customer-focused financial solutions that make tax compliance easier for Ugandans,” the bank noted.
Speaking at the conference, DTB Managing Director Godfrey Sebaana underscored the importance of collaboration in driving Uganda’s economic transformation.
“Financial institutions have a critical role to play in shaping Uganda’s future. Progress requires a collective effort—from policymakers to customers and regulators—working towards a shared goal,” Sebaana said. “If we align our efforts, Uganda has the potential to become one of the best places to live and do business.”
The conference was held under the theme of positioning financial institutions as catalysts for enterprise productivity and tax base expansion—seen as key drivers towards achieving ambitious economic growth targets.
The recognition also comes shortly after DTB expanded its footprint with the opening of a new branch in Tororo, a move aimed at boosting financial inclusion and supporting economic activity in the Bukedi sub-region.
With a growing presence and continued investment in customer service, DTB Uganda is positioning itself as a key player in enhancing financial access while supporting government revenue efforts and broader economic development.
