C-Care IHK has unveiled a newly redesigned Outpatient Department (OPD) at its Namuwongo facility in Kampala, in an investment aimed at improving access, convenience and patient experience in private healthcare.
The new OPD brings together specialised medical services, maternal and child health facilities, a larger pharmacy, patient waiting areas and lifestyle amenities within a purpose-built ground-floor facility.
The redesign is part of C-Care IHK’s efforts to improve its healthcare services while responding to the changing needs and expectations of patients and families.
A key feature of the new facility is the relocation of the Women’s and Children’s Centres to the ground floor, making the services more accessible to expectant mothers, young children, elderly patients and people with mobility challenges.
The facility also includes specialised clinics, an indoor children’s play area, green spaces and a modern café, with the aim of creating a more comfortable environment for patients and their families.
Speaking at the launch, Azhar Sundoo, the chief executive officer of C-Care Uganda, said the investment was intended to combine medical expertise with a patient-centred approach.
“Healthcare is ultimately about people. With this new OPD, we are bringing clinical excellence and human-centred design together in a way that we believe can raise the standard for outpatient care in Uganda,” Sundoo said.
He said the new OPD builds on C-Care IHK’s 30-year history of providing healthcare services in Uganda.
“Thirty years in healthcare has taught us that excellence is a commitment to continually improve. Uganda is changing, our communities are changing, and patients’ expectations are changing,” Sundoo said.
“We therefore have a responsibility to invest in medical expertise, technology, and the environments in which care is delivered. This OPD is an important expression of that commitment.”
The facility places particular emphasis on women’s and children’s healthcare, with the services located on the ground floor to ease access for families.
Dr Miriam Mutero Musinga, the General Manager of C-Care IHK, said the redesign was informed by challenges patients encounter when accessing outpatient services.
“We wanted to move away from the idea that a hospital must feel clinical, intimidating or difficult to navigate. When you are bringing a sick child to hospital, when you are an expectant mother, or when you are simply coming in for a consultation, the environment matters,” Musinga said.
She said the facility was designed to make it easier for patients to access different services without having to move between different parts of the hospital.
“Our ambition is to make quality healthcare feel simpler. A patient should not have to worry about where to go next, whether they can access a service comfortably, or how to keep a child occupied while waiting for care. We have brought many of these considerations together under one roof,” she said.
The expanded pharmacy is also expected to improve convenience by enabling patients to access prescribed medicines within the same healthcare facility.
The development comes as C-Care IHK marks 30 years of healthcare service in Uganda, during which the institution has expanded its services in response to changing healthcare needs.
The Executive Director of Kampala Capital City Authority, Hajjati Sharifah Buzeki, who was the guest of honour at the launch, said private healthcare providers have an important role to play in complementing government efforts to improve access to quality healthcare.
“Quality healthcare creates environments where patients can access care with dignity, comfort and ease. C-Care IHK’s new OPD demonstrates the value of investing in patient-centred healthcare infrastructure,” Buzeki said.
She commended C-Care IHK for the investment and its contribution to Uganda’s private healthcare sector.
The new OPD is expected to serve the growing demand for outpatient services in Kampala as the city’s population increases and patients increasingly seek accessible and convenient healthcare.
For C-Care IHK, the investment marks another phase in its 30-year presence in Uganda, with the institution positioning patient experience, accessibility and continuity of care alongside medical expertise and technology.
