The government’s push to modernise operations at Entebbe International Airport has entered a critical phase, with Immigration Departures shifting to the new terminal extension—though not without early signs of strain on passenger flow.
The Ministry of Internal Affairs confirmed that the Directorate of Citizenship and Immigration Control has begun relocating its systems and operations, describing the move as part of efforts to improve efficiency and service delivery.
“We are currently transitioning our Immigration Departures operations and critical systems to the new building extension,” the ministry said in a public notice issued on April 17, 2026.
While the transition is framed as a step toward faster and more reliable services, it has already introduced temporary disruptions, with operations at the old departures area scaled down to allow for the shift.
The result is a tightening system, particularly during peak hours, where longer queues are now expected.
“You may experience longer queues during peak hours,” the ministry acknowledged, even as it emphasised that officers remain committed to ensuring thorough security and immigration checks.
Authorities have moved to calm concerns, insisting that the delays will not escalate into missed flights.
“No passenger will miss their flight due to this transition. Every traveller will be cleared in time for boarding, unless additional checks are required,” the statement noted.
Still, the reassurance comes against the backdrop of a delicate operational balance, as officials attempt to maintain efficiency while overhauling core systems at the country’s busiest international gateway.
Travellers have been advised to arrive at least three hours before departure, in line with guidance from the Uganda Civil Aviation Authority, effectively shifting part of the burden of adjustment onto passengers.
Officials say they are actively managing traffic flow to minimise inconvenience, but the transition highlights the practical challenges that often accompany infrastructure upgrades.
The relocation is part of broader efforts to expand capacity at Entebbe and align the airport with growing passenger numbers. Yet, as the changes take effect, the immediate experience for travellers suggests that modernisation, at least in the short term, may come with its own set of trade-offs.
